BIBO Water Dispenser FAQs

Of course you can! We have disconnection instructions we can send to you and can come out to re-install your BIBO in your new home if you wish!

Not necessarily! Provided there is a water supply close enough we may just be able to install it where you like. Give us a call to discuss further on 01993 880287.

You can still purchase a BIBO but we cannot currently offer an installation service outside of the UK Mainland and in the following postcodes in the Highlands: HS, IV, KW, AB. Please note we can still ship BIBOs to these postcodes for you to arrange your own installation. In the event of a breakdown if you live in the above Scottish postcodes or outside of the mainland UK then you should return the BIBO to our HQ for repair.

If you have a granite or marble worksurface that’s no problem. Our professional installers have narrow diamond-tipped drill bits which can create an 8mm hole with no mess and no fuss.

BIBO operates happily between 1 and 6 bar of mains pressure.

That’s not normally an issue, as long as there is a water supply within about 20 feet. If you want your BIBO positioned further away than this then please do give us a call on 01993 880287 to have a chat about it further!

We allow approx. 1 hour for an installation. Your BIBO is simply connected to your mains water supply, normally found under your sink, and then the thin, flexible 6mm pipe is run underneath the worktop to supply your BIBO. Our technician will drill a small 8mm hole for the pipe to run up to the back of the BIBO. It’s that simple! you can also see how a BIBO is installed here.

BIBO has a network of experienced installers who can install your BIBO for you, to make it easy for you and to ensure a high standard of connection to your water supply. This way we can also make sure that we’ve explained all the features to you in person. If you decide to rent the BIBO then we are legally obliged to complete the installation to ensure it is completed under best practice guidelines.

However, if you wish to purchase the BIBO and want to install it yourself then you can! We supply you with a handy installation kit and full instructions. You can see how the BIBO is installed here.

If you have opted for self-installation then we offer a next working day delivery service on all orders placed before 1pm. If you have opted for installation by us then our BIBO technician will bring your BIBO with them on the day of installation. Your installation would normally take place around 7-10 working days from the date of your order!

Our filter has clever anti-scaling properties which will reduce the number of times you will need to descale your hot tank.

We offer a hot tank cleaning kit to descale your hot tank and we recommend you do this at least once a year. if you are in a particularly hard water area, you may find that you need to do this every 6 months instead.

We can safely install your BIBO onto a softened water supply. Artificially softened water is not necessarily bad for you. People on low-sodium diets are sometimes told to avoid artificially softened water because the softening process replaces calcium ions with sodium ions, but that doesn’t mean it is “salty”, and a pint of softened water might contain less salt than a slice of bread. However, water softeners are installed to provide water for washing, not drinking, and most people prefer to drink hard water because it tastes better. That is why it is normal to install one un-softened “drinking water” tap to the kitchen sink, which is fed direct from the mains, with the rest of the house taking its water via the softener.